FREQUENTLY ASKED QUESTIONS
At Ovigs23 Inc, our security guards play a crucial role in safeguarding our clients' property, valuables, and employees. Their responsibilities encompass patrolling, monitoring, and employing reporting techniques to ensure a secure environment. These duties are carried out with a focus on vigilance, integrity, and helpfulness. Our security guards are not only vigilant protectors but also first-class customer service experts.
As the nature of our business evolves, the specific job responsibilities of our security guards may vary to meet the unique needs of individual clients. This adaptability ensures that our security team is well-equipped to address the diverse requirements of different client environments.
As part of our unwavering dedication to providing exceptional security services, we have integrated a system that allows our security guards to validate their whereabouts through their mobile devices. Furthermore, a field supervisor diligently evaluates the performance of every team member to ensure adherence to the highest standards.
Yes, we are fully licensed to provide security guard services throughout Ontario. We take pride in being recognized as one of the finest security companies in the Greater Toronto Area (GTA). Our commitment to compliance, professionalism, and excellence in service is reflected in our licensing status.
Yes, we maintains general liability insurance. This insurance coverage is designed to protect our clients from potential liabilities, providing an additional layer of security and peace of mind when engaging our security services.
Yes, our security guards maintain daily reports based on management needs. These reports offer a detailed account of activities and incidents that occurred during each shift. Additionally, in the case of any incidents, our field supervisor ensures immediate communication by contacting clients via phone to provide real-time updates. This transparent and prompt reporting system allows clients to stay informed about the security status of their premises.
Our security guards undergo a comprehensive training program that includes both classroom training focused on job requirements and specific on-site training tailored to each individual client. This approach ensures that our security personnel are well-prepared and equipped with the knowledge and skills necessary for their assignments.
We perform a thorough internal investigation as part of the background check for security guards, which includes checking prior employment and personal references. Additionally, if deemed necessary, we conduct a criminal background check on the applicants. Our commitment is to ensure the highest standards of integrity and reliability in the individuals we select for security positions.
We accept personal or business cheques made payable to "Ovigs23 Inc." as forms of payment. Please note that the agency is not responsible for any cash sent through the mail. We appreciate your understanding and cooperation in ensuring secure and reliable payment transactions.
Yes, our security officers are in uniform. We provide a traditional security style uniform featuring a company badge. Additionally, we offer a concierge-style uniform that includes a blazer and tie. For construction site security services, our officers are equipped with personal protective equipment (PPE) to ensure a safe and secure environment. We prioritize professionalism and visibility to enhance the overall security presence. If clients wants to provide their own uniform then its open for discussion.
The cost of our services is influenced by a range of factors, including location, duty requirements, and the number of hours needed. We understand that each client has unique needs, and we would be delighted to arrange a meeting with you to discuss your specific requirements in detail. This personalized approach ensures that we tailor our services to meet your exact expectations and provide you with a cost estimate that reflects the specific parameters of your security needs.